Business Philosophy

The Innovative way – nothing less than the best

Innovative customers have learned that the company offers the best-designed, highest-quality products at the best price – all backed by the industry’s best warranty. The benefits? Increased productivity, quality throughput and profitability. Not to mention less clutter, and fewer lost parts and tempers.

Innovative earns its business by making its customers’ work and parts management processes more efficient, more profitable. By walking the talk and sticking to its core values.

Innovative values

  • Adhere to highest ethical standards
  • Treat customers, employees and vendors fairly
  • Apply innovative design to solve customer problems, improve productivity
  • Conduct strict quality control throughout – from products to packaging to service
  • Utilize the highest quality materials and workmanship
  • Fulfill orders fast – ship same or next business day
  • Stand behind products with top-notch warranty
  • Provide person-to-person service, go the extra mile for the customer
  • Always put the customer first

The Innovative Difference

Innovative invented the work and parts management systems segment of the automotive repair industry with its one-of-a-kind, ingenious solutions to customer problems. Others have attempted to replicate its products, but Innovative customers know the difference and pass the word along.

  • Better design with fewer moving parts for a long lifetime
  • Unparalleled workmanship and materials
  • Innovative throughout – multi-use, space-saving, mobile to move with the user’s work flow
  • The industry’s best, three-year warranty – although it’s never been utilized!
  • Attention to the little things that create superior service such as “goodwill” small parts replacement
  • Listening to the customer to create products that solve problems and make the job easier