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Service
Innovative service begins before the sale
Innovative makes its customers’ work and parts management processes more efficient and profitable right from the start. Call the company’s toll-free number and talk to a real, knowledgeable person who will make sure you get the right product for the right job – and ship it the same or next business day. Products all carry the industry’s best warranty – three years (never been utilized).
“From the second I opened the box I was impressed with the packaging and knew this was a quality product. It had a beautiful powder coat finish and assembly could not have been easier. I’d recommend the product to anyone.”
Order Questions
If you have questions about your order, please contact us toll-free at 866-438-4884 or email at .
Innovative's Three-Year Limited Warranty
Innovative’s products are warranted to be free of defects in material and workmanship for three years from the date of purchase. The company will repair, replace or make appropriate adjustments where Innovative’s inspection discloses defects occurring in normal usage within three years after date of purchase.
All products must be installed and operated in accordance with the manufacturer's recommended procedures and guidelines. Improper use or installation could void this warranty. The warranty does not cover damage caused by accident, misuse, or abuse.
Innovative's Lifetime Limited Warranty
Innovative’s Parts Carts, Wall SuperStorage, Wall Bumper and Mobile Bumper are warranted to be free of defects in material and workmanship for a lifetime. The company will repair, replace or make appropriate adjustments where Innovative’s inspection discloses defects occurring in normal usage within three years after date of purchase.
All products must be installed and operated in accordance with the manufacturer's recommended procedures and guidelines. Improper use or installation could void this warranty. The warranty does not cover damage caused by accident, misuse, or abuse.
Exchanges
If your product was defective, simply contact Innovative to request a replacement. If you’d like to exchange an item for a different one, simply return the original item to Innovative (you will be refunded your original purchase price once we receive the item) and place another order for the new item. No need to wait for us to receive the original item before placing the new order.
Returns
New merchandise may be returned for refund within 30 days subject to the following conditions: Innovative may decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.
Shipping charges incurred in connection with the exchange or return of “like new” merchandise are non-refundable, unless the return is a result of our error (you received an incorrect or defective item, etc.).
Items that are returned more than 30 days after delivery may be subject to a 20 percent restocking fee.
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