Returns

New merchandise may be returned for refund within 30 days subject to the following conditions: Innovative may decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.

Shipping charges incurred in connection with the exchange or return of “like new” merchandise are non-refundable, unless the return is a result of our error (you received an incorrect or defective item, etc.).

Items that are returned more than 30 days after delivery are subject to a 20% restocking fee.

All returns must have an RMA number.  Returned packages will not be accepted without an RMA number. Please contact our return department for an RMA number.